Reinventing the user experience of Reval treasury and risk management
Reval Business Challenge
Create an unmatched user experience in the banking sector. The mobile app must be both easy to use and responsive. It has to make an impression with clear use-cases, helping users to make better decisions.
Reval is a leading global provider of cloud treasury software. Their SaaS solution is helping more than 650 companies around the world to manage cash, liquidity, financial risk and hedge accounting.
Parkside was presented with a variety of tasks to complete: We had to come up with the conceptual design and UX concept as well as frontend engineering. Additionally, our job was to help Reval to modernize their development stack, evaluate and implement cutting edge technologies and help to train their technical staff.
To understand their software as well as treasury and risk management we took part in a series of workshops with the Reval team. Then, in a step-by- step way, we engaged our UX/UI and our engineering team in parallel on the project.
Working together with the client's team, we developed and introduced a new product: Reval Inside. We modernized the frontend development stack and shifted their system to a modern UX/UI language.
- Development and introduction of a new product
- Groundbreaking UX/UI for the banking sector
- Modernization of the entire frontend stack
- Enhancement of the user experience
- Creation of a modern UX/UI language
- Creation of an iOS wrapper app for Reval Anywhere
The Parkside approach in detail
“Take a look at our software. It’s like Excel. How would you improve it?”
Reval wanted to create an analytics and reporting tool to allow C-levels to better manage their assets. Reval’s clients must be able to understand the tool and really want to use it. Offering adaptive complexity levels for people like CEOs and Chief Analysts, depending on their specific needs, was essential. Above all, it needed to add real value.
First off, Reval asked us to do a series of simple custom designs for their white label software solution. What we came up with was well received, opening up a surprising assignment: They needed our outside perspective and tasked us with working in a completely free way on their software. We should go crazy with the project and come up with something that has never been done before in the field of treasury and risk management.
“One of the most significant challenges for our UX team was to make something so complicated look simple.”
Visualizing the software’s capabilities, defining the customer with personas
Approaching the complexity of Reval Inside in a step-by-step way, together with the Reval team we started out by plotting the entirety of the software’s capabilities on an enormous online whiteboard (image 01). That gave us an overview, and some initial hints as to where to improve the software. At the same time, we also applied personas as a methodology to get a feeling about the actual users of the software and their specific needs. The development of so-called personas – the representation of properties, goals and user behavior of a concrete but hypothetical group of users – was crucial when it came to finding solutions to improve the user experience.
Wireframing, mood designs and the pursuit of reaching a next-level user experience
After going through iterative analytics sessions, we started wireframing the new Reval Inside software. Working in an ongoing iterative feedback and improvement mode, we went to the next stage: creating mood designs. At this point Reval’s primary impetus was that we create something outstanding, beautiful and audacious for the financial sector. It should be the next level of user experience in treasury and risk management.
Defining the technology and training the client’s team
Fully responsive platform / white label functionality / internationalization / SSO login / summary dashboard / cash visibility / forecasting & projections / reconciling / net positions / intercompany loans
Methodologies & Tools
Persona generation / user flow charts / structure and process mapping / wireframing and mockups
In a nutshell
Making things look simple is the most significant challenge when it comes to providing an excellent user experience. Our team was assigned to do exactly that: overhaul the current Reval Inside software. We came up with an entirely new approach for the treasury and risk management sector. By going through an intensive analytical phase and applying state of the art methodologies in software architecture, Reval was able to realize the next generation of their cloud software. Reval Inside has been surprising customers with its look and feel as well as the added value it offers. Customers enjoy using the services that Reval provides.
Inspired? Does your software also need a major overhaul? We’d be happy to find out more about your challenge!